NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the most notable 10 grievance groups by Tennessee customers. For the 2nd consecutive 12 months, your home improvements category rated due to the fact No. 1 grievance category with over 400 customer complaints.
The Division of customer Affairs received a complete of 3,599 complaints and recovered both ongoing solutions and funds for Tennessee by using customers and companies. Overall, the amount of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by customer Affairs.
The Division of customer Affairs works alongside partnering agencies to foster a positive consumer-to-business direct payday lenders Missouri relationship in Tennessee. The Division’s staff actively works to quickly route complaints to ensure that appropriate action could be drawn in instances when misleading company methods, frauds or frauds are observed become at play.
• Home improvements: 412 complaints
This category includes home warranties, along with employing a specialist for services to fix or increase the quality of your house. The most typical complaints pertaining to quality of work, incomplete work after getting re payment, and structural harm brought on by used people or organizations. Several complaints are called to your Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) plus the Tennessee Regulatory Authority (TRA).
• Personal/Professional Services: 292 complaints
This category pertains to solutions provided by certified professionals employed in hawaii of Tennessee, including locks stylists, therapeutic therapeutic massage practitioners, nail specialists, as well as others. Typical complaints are the quality of solution, costs for service perhaps perhaps not gotten, and dilemmas gift that is redeeming for solutions provided. Some agencies these complaints might be introduced to incorporate TDCI’s Division of Regulatory Boards and Board of pro Responsibility.
• Utilities: 289 complaints
This category includes gasoline solution, water solution, sewer, electricity, landline phone solution, cell phone solution, websites, and cable. Issues with payment and upkeep had been the absolute most complaints that are common. Usually, these complaints will undoubtedly be introduced to your TRA or perhaps the utility that is investor-owned.
• Timeshares/Vacation Clubs: 274 complaints
This category pertains to customers purchasing home under a timesharing contract together with purchase of the agreements. The essential typical complaints reported high-pressure product product sales strategies, misrepresentation regarding the agreement, and resale frauds. The Division will refer these complaints often into the Tennessee property Commission together with Board of pro Responsibility.
• Landlord/Tenant: 216 complaints
This category pertains to customers leasing leasing home in their state of Tennessee. The most typical complaints linked to protection deposits and also the conditions of this property that is rental. These complaints are generally introduced into the THDA, county and city building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.
• engine Vehicle: 202 complaints
This category frequently includes customer dissatisfaction because of the purchase associated with utilized automobile they bought. Issues with used car sales and marketing had been the essential complaints that are common. Consumer Affairs frequently works closely because of the Tennessee car Commission whenever managing these kind of complaints. In addition, these complaints can be called to your nationwide Highway Traffic protection management (NHTSA) and also the Tennessee Department of income.
• Debtor/Creditor: 196 complaints
This category includes things linked to business collection agencies organizations, payday advances, credit fix organizations, and check-cashing services. Customer complaints frequently associated with harassing calls or payment problems. These complaints in many cases are called into the Tennessee Department of finance institutions.
• Health Services and items: 191 complaints
Customers’ most frequent complaints consist of being misquoted for services and billing that is inaccurate. The Division will refer appropriate complaints to the Tennessee Department of wellness.
• engine Vehicle fix: 184 complaints
This category relates to businesses services that are offering fix cars. Many customers report automobile repair organizations that get back cars perhaps maybe maybe maybe not completely fixed. The Division will relate to and ongoing work with all the Tennessee car Commission, the NHTSA, plus the Tennessee Department of income.
• Insurance: 172 complaints
This category pertains to insurance that is pet customer medical insurance, and unlicensed insurance firms. Many customers complained about coverage and claims. These complaints in many cases are described TDCI’s Insurance Division.